Director and Chief Operating Officer

Jack is a Senior Retail Operations and Commercial Manager with over 10 years of experience in the retail sector, delivering business efficiency in-store and driving new initiatives. He has a track record of working in fast-paced environments with the ability to manage a large team across multiple business units, a passion for people, driving process improvements and managing change effectively. He possesses a strong appreciation for the balance between business success and customer experience.  

Prior to joining Department of Coffee and Social Affairs, Jack spent 11 years as the Deputy Store Manager at Sainsbury’s, the second largest chain of supermarkets in the United Kingdom, with a 16.9% share of the supermarket sector in the United Kingdom. Jack went on to become the Commercial Manager at Marks & Spencer’s, a major British multinational retailer where he executed new customer experience concepts such as Love your Cafe.

Debora Soares